THE NOTCH TRAVEL CENTER

Average Rating: 4
Rate this location:
Highway: MA 10
Exit: US 202
Street Address: 326 COLLEGE HWY SOUTHWICK
City: SOUTHWICK
State: MA
Postal Code: 01077
Phone: 413-569-1200 (TRAVEL CENTER)
Phone 2: 413-569-1200 (FRESH FIELD CAFE AND DELI)
Hours of Operation: 5AM TO 10PM DAILY

# of Parking Spots: 0
# of Reserved Parking Spots: 0
# of Paid Parking Spots: 0
# of Fuel Lanes: 3
# of Showers: 0
# of Truck Service Bays: 0

Customer Feedback:
I was at your car wash on Sunday 6/14/20. I paid $12 for a car wash. While waiting to enter the wash it shut down mid cycle on the vehicle in front of me. The service then read Out of Service. I left vehicle in place with my son. I entered the Notch to report the issue. I informed the attendant that the wash was not operating. His response was Yes it is. Reluctantly he checked his board and realized it was not operating. I informed I had purchased the wash and did not receive the service. He asked if I had a receipt, I did not request one at time of service. I asked he check the counsel for the purchase. He informed its a different system and he could not help me. He informed I could go through the other bay and pay again. I asked to speak with a manager. Informed not available. I ask to call the manager to resolve the issue on my paid services. He refused. I demanded to have a manager notified. He finally took my name and number and informed he would pass on to management. I informed I would wait in my vehicle for the call. No call came. While waiting I logged into my bank account and located the transaction had posted. I returned to the desk and produced the transaction as I was asked prior if had a receipt. I was then informed there was nothing to be done. I did not receive a call from management on Monday. I returned Tuesday late afternoon in hopes of speaking to management. I met the same cashier who again with attitude provided no assistance. I informed I had not been contacted by management and ask that he attempt to reach them so we could resolve the services paid for but not recurved. The answer was no. The I as informed my name and number was still at the register. I was then told he was to busy to talk with or help me anymore, which would have been a simple attempt to assist a customer by contacting the manager. He then told me to come back We�d at 10 am and possibly a manager would be around. The level of incompetence is shocking. This was a simple customer service issue in which the customer must now feel as though they have been stolen from. This was an issue with simple resolve that has lead to a customer who owned 5 vehicles typically gassed and washed at this facility over the years to now never return again. This customer will also share his experience with his community in the Granby,Southwick, Westfield friend and associates to not stop for services. There are plenty of other options. Very disappointed in the lack of quality and judgement of the attendant to resolve professionally. POSTED 06-16-2020


Amenities

24 Hour Diesel, ATM, Barber Shop, Convenience Store, Deli, Fast Food, Parking,Lighted Area, Paved Lot, Propane Bottles, Restaurant, RV Gasoline, WIFI

Payment Methods Accepted

American Express, Company Check OAC, Debit Cards, Discover, MasterCard, Visa, Voyager / Wright Express

Additional Services at this Exit

FRESH FIELDS CAFE AND DELI, RESTAURANT, MOTEL, SHOPPING CENTER, GROCERY, LAUNDRY, TIRE SALES AND REPAIR, DOT INSPECTIONS, OIL AND LUBE, MECHANIC, WELDING, TOWING.

This Trucking Database is Free Thanks to the Following Sponsors:

HTTP://WWW.DIESELHIGHWAY.COM
http://axledoctors.com
HTTP://WWW.LASVEGASHIGHWAYRESCUES.COM
HTTP://WWW.TRUCKTRAILERREPAIR.COM
http://www.parkmytruck.com
http://www.fragrantzone.com
http://bigcabintravelplaza.com
HTTP://WWW.DTT-R.COM
HTTP://WWW.HH-S.COM
www.natrailer.com
http://www.exit260.com
http://countryvacationsjaipur.com/
HTTP://WWW.TICKETWARRIOR.COM
HTTP://WWW.ROADRUNNERNJ.COM
HTTP://WWW.DETROITHIGHWAYRESCUELLC.COM
HTTP://WWW.KOONERFMS.COM
HTTP://WWW.DIVERSIFIEDTOWING.COM
HTTP://WWW.SPILLREPSONDERS.COM

Milton Cat
Kum and Go
SpeedCo Truck Lube and Tires
All American Truck and Trailer Repair
Axle Surgeons
Firestone
Michelin
Petro
Loves
Pilot
Sapp Brothers
Chippewa's Fragrant Zone
Husky
NATSN
BIG RIG SERVICE
North American
DIVERSIFIED TOWING & RECOVERY, LLC
TICKETWARRIOR
ABS
SOUTHERN HILLS SPILL RESPONDERS
Am Best
BOSS SHOP
BLUE BEACON

Point to Point Directions PLUS Services

Recent Top 10 States Visited
 StateVisits 
 ND18154 
 ME14558 
 NM12862 
 CA9949 
 NY9799 
 PA7988 
 KY6705 
 UT6694 
 MT6593 
 DE6560 

We've Got An App, And It's Great!

That's right, we've got a fantastic app. And this app isn't just another Truck Stop search app. Now you can get all of the great Truck Stops and Services search features right on your mobile device, even without an internet connection! Search our over 18,000 locations from one app. The free app is available today for virtually any mobile device due to its HTML5 versatility.

Learn More


Get the Android Truckstops and Services Directory on Google Play.


Get the iOS Truck Stops and Services Directory in the Apple Store.

Truck Stops and Services App